Frequently Asked Questions
Where is Shop Fluffy based?
Shop Fluffy is owned and designed by Lulu in Brighton, UK. All orders ship from the UK.
How long does shipping take?
We aim to process and dispatch orders within 1-2 working days. To the UK, orders with standard delivery will arrive within 2-4 days, and orders with the next day delivery option should arrive within 1 working day of dispatch.
For overseas orders, please allow 1-4 weeks for standard delivery, and up to a week for express orders.
If you require your order urgently, please leave a note on your order and email us right away so we can prioritise your order.
How should I wash my Shop Fluffy piece?
We recommend to hand wash in cool water, to preserve the texture and colours of your delicate knitwear.